Fantasies Come True

1980 to 2014
Celebrating 34 Years of Disney-only Collectibles
The world's first store dealing strictly in Disney collectibles and memorabilia

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Fantasies Come True > Policies

POLICIES

 

This page last updated: September 30th, 2011
PLEASE NOTE: We do NOT buy from the general public.

Pricing

All of the pricing appearing on this website is expressed in U.S. dollars.
It does not include any applicable taxes (see below) or shipping costs.

 

Tax

Tax only applies to residents of California, USA. When browsing through our site, please keep in mind that a sales tax of 9% will be applied to orders mailed to addresses in California.

 

Return policy

All sales of goods are final. No returns accepted, unless the incorrect goods were shipped by Fantasies Come True.

 

Methods of payment

Credit cards

We can accept payments through our online Shopping Cart which is located on our secure server. Or, if you prefer, call us at (818) 985-2636 or at our tollfree number 1-800-579-0303 (for callers outside California) and we can take your credit card details over the phone. Our store hours are 12 noon to 3pm, Wednesdays to Saturdays, or by appointment.

Security Of Your Credit Card Payments Online.

Fantasies Come True offer you their guarantee that your credit card information is stored safely and securely. All such information is transmitted to us via the latest encryption methods, keeping your details completely confidential. Also, we promise that UNDER NO CIRCUMSTANCES will any of the information you provide to us be passed on to any third party no matter what. Nothing less than your complete peace of mind when shopping with Fantasies Come True is our goal.

Shopping Cart Contents

Our shopping cart program has been set up so that it automatically empties itself after 60 minutes from the last addition. This means that if you change your mind and decide not to purchase anything, all you need do is simply leave our website and nothing further will happen.

Checks/Cheques

We apologize for any inconvenience, but Fantasies Come True will no longer be accepting check and money orders as payment for online orders.

Other forms of payment

We can also take your credit card payment via Paypal.

If you don't have a credit card, we also accept payment via Western Union.

PLEASE NOTE: If you would like to pay us via Paypal or Western Union, please email us first. We will need to quote you the total price (including shipping and taxes where appropriate) before you send us payment.

If all of the above this presents a difficulty, please contact us via email or call us at (818) 985-2636 and let's talk about the alternatives.

 

Methods of Delivery

We ship anywhere in the USA using the US Postal Service (up to 10 days delivery within the U.S., longer for overseas deliveries.)

If you would like to make alternative methods of delivery, please contact us via email or call us at (818) 985-2636 or at our tollfree number 1-800-579-0303 (for callers outside California). Our store hours are 12 noon to 3pm, Wednesdays to Saturdays.

For orders outside the USA we use Global Express. For further details, please see our international page.

 

Layaway

Yes, Fantasies Come True has a three-month layaway plan.

On all items we request a deposit of 33⅓ %.
Then 33⅓ % each month for the following two months.
NOTE: All layaways MUST be paid off in the same calendar year in which the deposit was received.

If you would like us to put an item on layaway for you, please contact us at (818)985-2636 or at our tollfree number 1-800-579-0303 (for callers outside California) or email us. Our store hours are 12 noon to 3pm, Wednesdays to Saturdays, or by appointment.

>> Please do not use the Shopping Cart for layaway purchases. <<

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